Shipping policy

1. Order Processing Time

All orders are processed and shipped within 2 business days of receiving your order confirmation email.

Please note that orders are not processed, shipped, or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you directly via email or telephone.

2. Shipping Destinations

At this time, SORMIR BIKES ships exclusively within the United States. We do not offer international shipping.

3. Estimated Delivery Time

Once your order has been processed and leaves our facility, the standard transit time is:

  • 5 to 8 business days

Please note: Delivery delays can occasionally occur due to severe weather, carrier volume, or other unforeseen circumstances outside of our control.

4. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

5. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically become active within 24 hours of the item leaving our facility.

6. Missing or Damaged Packages

If your order arrives damaged, or if you believe your package was lost in transit, please contact us right away. We highly recommend saving all packaging materials and damaged goods, as they may be required to file a claim with the shipping carrier.

7. Contact Information

If you have any questions or concerns regarding our shipping practices, please reach out to us at:

  • Trade Name: SORMIR BIKES

  • Email: contact@sormir.us

  • Phone: (203) 451-6179

  • Physical Address: SORMIR PETROLEUM CORPORATION, 9336 Tulipano Ter, Naples, FL 32780, United States